Remote 24hr Crisis Helpline Therapist

The Pieta 24hr Crisis Helpline is a confidential and professional service providing telephone/SMS crisis support, advice, and referral for those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.

Pieta is presently recruiting Remote Helpline Counsellors/Psychotherapists to join our existing team. Our Remote 24hr Crisis Helpline Therapist’s work 24 hours a week on a rolling roster to ensure our service is available 24 hours a day throughout the year.

Hours: 24hrs per week on average (13 X 8hr shifts per month)
Location: Remote, with 1-2 shifts completed in Dublin office weekly
Salary: €19.03 basic rate per hour/€25.00 Sunday rate per hour


The ideal candidates will:

- Have completed a Diploma or Degree course in Counselling & Psychotherapy.

- Be a Fully Accredited or Pre-Accredited member of IACP, IAHIP, FTAI, NAPCP, ICP, BACP or equivalent. Where pre-accredited, a minimum of 250 hours towards Full Accreditation must be completed (post qualification).

- Be flexible and available to work shifts across the 24-hour day, including night shifts & weekends and on a rotating basis.

- Have previous helpline experience, either in a paid or voluntary capacity.

 - Have completed training and be experienced in working with those at risk of or affected by suicide.

- Demonstrate evidence of their personal therapy work.

- Demonstrate excellent listening, communication, decision-making and assessment skills.

- Demonstrate great warmth and the ability to empathise.

- Work as part of a Clinical Team.

- Be proficient in MS Office and Outlook.

- Have experience using Salesforce or similar CRM system


The successful candidate shall be required to:

- Build relationships and support callers using the stated policies and procedures of the Helpline.

- Work within the ethos and philosophy of Pieta

- Receive ongoing external clinical supervision and attend group supervision internally in Pieta once per calendar month.

- Maintain valid and up to date personal indemnity insurance.

- Actively participate in Pieta internal meetings as appropriate e.g. staff/clinical meetings.

- Take responsibility for one’s own continued professional development.

- Keep up to date with best practice and procedures at all times in line with the Code of Ethics of IACP, IAHIP, FTAI, NAPCP, BACP, ICP or equivalent.


Note: The successful candidate will be required to complete a Garda Vetting application form.

Applications for the above should be made through our website or via email, attaching a cover letter (outlining your particular suitability to the role) with an updated Curriculum Vitae to recruitment@pieta.ie by 25th June 2021.


PIETA IS AN EQUAL OPPORTUNITIES EMPLOYER