Role: Crisis Helpline Co-ordinator  

Location: Remote

Hours: 40 hours per week (will include some evening and weekend work)

Salary: €43,428.27

Employment Type: 1 Year Fixed Term

The Pieta 24hr Crisis Helpline is a confidential and professional service providing telephone/SMS counselling, crisis support, advice, and referral for those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.

Pieta is presently recruiting for a Helpline Coordinator to join our existing team. The role of Helpline Coordinator is support the staff and operation of the Crisis Helpline. Reporting directly to the National Helpline & Therapy Services Line Manager this role will include, but may not be limited to the following:

Role & Responsibilities:

• ·         Ability to support the day-to-day operation of the Helpline team
• ·         Co-ordinate internal meetings as appropriate e.g. staff/clinical meetings
• ·         Support the coaching, training and development of new team members
• ·         Oversee file management in-line with GDPR, data protection and confidentiality
• ·         Complete and co-ordinate roster on a monthly basis
• ·         Processing leave requests
• ·         Assist in recruitment and retention of team
• ·         Act as a point of escalation on shift and respond to team queries
• ·         Build relationships and support callers using the stated policies and procedures of the Helpline
• ·         Work within the ethos and philosophy of Pieta
• ·         Receive ongoing external clinical supervision and attend group supervision internally in Pieta once per calendar month
• ·         Keep up to date with best practice and procedures at all times in line with the Code of Ethics of IACP, IAHIP, FTAI, NAPCP or ICP
• ·         Maintain policies and procedures and ensure that they are up to date and relevant in line with current Covid-19 guidelines
• ·         You may be required to undertake additional duties or tasks as required

Skills & Experience:

• ·         Have completed a Diploma or Degree course in Counselling & Psychotherapy
• ·         Be a fully accredited member of IAHIP, IACP, FTAI, NAPCP, ICP or equivalent
• ·         Be flexible and available to work shifts
• ·         A minimum of two years supervisory experience
• ·         Have previous helpline experience, either in a paid or voluntary capacity
• ·         Have completed training and be experienced in working with those at risk of or affected by suicide
• ·         Demonstrate excellent listening, communication, decision-making and assessment skills.
• ·         Demonstrate great warmth and the ability to empathise
• ·         Work as part of a Clinical Team
• ·         Be proficient in MS Office and Outlook
• ·         Have experience using Salesforce or similar CRM system

Note: Garda Vetting is required (of the successful candidates) for all positions.

Applications for the above should be made via email, attaching a cover letter (outlining your particular suitability to the role) with an updated Curriculum Vitae to recruitment@pieta.ie by 14^th September 2021.

PIETA IS AN EQUAL OPPORTUNITIES EMPLOYER