Role: Crisis Helpline Co-ordinator
Location: Remote
Hours: 40 hours per week (will include some evening and weekend work)
Salary: €43,428.27
Employment Type: 1 Year Fixed Term
The Pieta 24hr Crisis Helpline is a confidential and professional service providing telephone/SMS counselling, crisis support, advice, and referral for those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
Pieta is presently recruiting for a Helpline Coordinator to join our existing team. The role of Helpline Coordinator is support the staff and operation of the Crisis Helpline. Reporting directly to the National Helpline & Therapy Services Line Manager this role will include, but may not be limited to the following:
Role & Responsibilities:
- · Ability to support the day-to-day operation of the Helpline team
- · Co-ordinate internal meetings as appropriate e.g. staff/clinical meetings
- · Support the coaching, training and development of new team members
- · Oversee file management in-line with GDPR, data protection and confidentiality
- · Complete and co-ordinate roster on a monthly basis
- · Processing leave requests
- · Assist in recruitment and retention of team
- · Act as a point of escalation on shift and respond to team queries
- · Build relationships and support callers using the stated policies and procedures of the Helpline
- · Work within the ethos and philosophy of Pieta
- · Receive ongoing external clinical supervision and attend group supervision internally in Pieta once per calendar month
- · Keep up to date with best practice and procedures at all times in line with the Code of Ethics of IACP, IAHIP, FTAI, NAPCP or ICP
- · Maintain policies and procedures and ensure that they are up to date and relevant in line with current Covid-19 guidelines
- · You may be required to undertake additional duties or tasks as required
Skills & Experience:
- · Have completed a Diploma or Degree course in Counselling & Psychotherapy
- · Be a fully accredited member of IAHIP, IACP, FTAI, NAPCP, ICP or equivalent
- · Be flexible and available to work shifts
- · A minimum of two years supervisory experience
- · Have previous helpline experience, either in a paid or voluntary capacity
- · Have completed training and be experienced in working with those at risk of or affected by suicide
- · Demonstrate excellent listening, communication, decision-making and assessment skills.
- · Demonstrate great warmth and the ability to empathise
- · Work as part of a Clinical Team
- · Be proficient in MS Office and Outlook
- · Have experience using Salesforce or similar CRM system
Note: Garda Vetting is required (of the successful candidates) for all positions.
Applications for the above should be made via email, attaching a cover letter (outlining your particular suitability to the role) with an updated Curriculum Vitae to recruitment@pieta.ie by 14th September 2021.
PIETA IS AN EQUAL OPPORTUNITIES EMPLOYER
