Women’s Aid Dundalk CLG, Refuge & Support Service, Supports Women and Children impacted by Domestic Abuse/Coercive Control. It provides a range of pre-crisis, crisis and post-crises services and support to women and children and to the wider community.

Women’s Aid Dundalk CLG is an equal opportunities employer and is inviting applications for a:

Part-time Post, 10 hours per week

(8 Hours play therapy, 1 hour Admin & 1 hour Team Meeting. Play therapy hourscan be carried out over a Monday morning, Thursday afternoon or All day Friday)

The successful candidate will have:

Essential:

• Qualification and Accreditation by Academy of Play & Child Psychotherapy or relevant academic qualification such as IAPPC or APAC
• Must have at least 2 years experience as a Play Therapist
• Trauma focused experience required
• Knowledge of Domestic Violence and the impact on Children is desirable
• Intake and Assessment of all clients allocated to the therapist in conjunction with the Children & Youth Services Coordinator
• Record Keeping
• Adhering to all policies and procedures of Women’s Aid Dundalk
• Working as part of a robust Child Support Services Team focused on the delivery and support of Children & Young people impacted by Domestic Violence
• Attendance at team meetings required

Benefits:

• All resources are provided for within the role
• Supervision also provided within the role
• In house workshops/ training provided
• All statutory benefits included 

This post is subject to Garda Vetting.

Application Process:

Please apply by Email with your CV & Cover letter to grainne@womensaiddlk.net

Closing date for application is 12 noon Friday 10^th May, 2024.

Deputy Manager for MyOptions Phoneline for unplanned pregnancy | April 2024

Join Our Team and Make a Difference: Full-Time Role to Maintain a High Standard of Service for the My Options Counselling, Information and Webchat Service

An exciting new opportunity is available for a Deputy Manager for the HSE MyOptions Phoneline for Unplanned Pregnancy. This is your chance to be a leader in a crucial service that provides essential information,support and counselling to peoplein need.

Are you an experienced online or telephone counsellor? Do you possess supervisory or management experience in a related field? If so, we are looking for a qualified and accredited counsellor with at least 5 years of post-qualification experience to join our team in this new role. This is a great opportunity to make a difference and further develop your skills in a supportive, progressive and rewarding environment.

Apply now and take the next step in your career with the MyOptions Phoneline!

My Options provides the following:

• Listening support and telephone counselling for those experiencing an unplanned pregnancy
• Post-abortion telephone counselling
• A webchat platform for support and information
• Information on abortion, including services which provide abortion in Ireland and abroad
• Information on the options of abortion, parenting and adoption
• Referral to a My Options triage nurse for those in the process of, or who have recently had an abortion
• Signposting to other relevant, professional services.

My Options is the HSE Phoneline for Unplanned Pregnancy. The service is staffed by counsellors and provides information, support and counselling to those with an unplanned pregnancy, those seeking information on abortion services and for providing post-abortion support and medical advice. Further information is available here.

My Options is delivered by One Family, on behalf of the HSE and in partnership with Caredoc. One Family is Ireland’s organisation for people parenting alone, sharing parenting and separating families – see www.onefamily.ie for full information. We have been providing non-directive counselling services to people who experience unplanned or crisis pregnancies for several decades. 

Person Specification: 

The Deputy Manager needs to: 

• Have a minimum of 5 years post-qualification counselling experience 
• Have a relevant counselling/ psychotherapy qualification 
• Be an accredited member of IACP, IAHIP or another professional counselling body 
• Have experience of service delivery in a supervisory or management role  
• Have experience of working in a team 
• Have a client-focused perspective 
• Be enthusiastic and motivated 
• Be well organised with good attention to detail 
• Have excellent ICT skills including Microsoft Office and Salesforce
• Be available for a hybrid work model in a Dublin city centre location
• Be available to work Monday to Saturday, hours by arrangement yet within the core hours of the My Options service.

Ideally the My Options Deputy Manager will: 

• Have experience of unplanned pregnancy and post-abortion counselling 
• Have experience of telephone counselling, online counselling or helpline work 
• Have experience of information provision 
• Have experience of providing staff support and supervision 
• Have experience of providing support online via webchat 
• Have experience of using Salesforce CRM system. 

Deputy Manager role and responsibilities:

The Deputy Manager will be responsible for the following:

Management Duties

• To directly provide and/or arrange additional cover for the phoneline during planned leave and unexpected absences
• Provide support to counsellors on the phoneline
• To manage operational aspects of the phoneline and webchat service
• Maintain all quality/professional standards and codes of practice
• To support the My Options Manager in recruitment of new staff.
• To support induction and training of new staff

Service Delivery Duties

• To provide telephone support,information and counselling on all options for unplanned pregnancy
• To provide information on abortion services in Ireland
• To provide information and support online via webchat
• To provide unplanned pregnancy counselling
• To provide post-abortion counselling
• To refer post-abortion medical queries to a My Options triage nurse
• Attend relevant internal and external supervisions, team meetings and trainings
• Maintain all relevant administration, monitoring information and data
• Follow all policies, procedures, protocols and guidelines
• To contribute to evaluations, policy, reports, funding applications etc. as requested
• To be line managed by the MyOptions Manager and take direction where appropriate on issues relating to clients
• To maintain the high professional and ethical standard in provision of care to clients. 

The My Options service runs between 9am-8pm from Monday to Thursday, 9am-7pm on Friday,as well as on Saturday morning between 10am-2pm. Phoneline counsellorsare required to work both day and evening shifts of 4-5.25 hours duration. Additional hours will be required on occasion.

This position is a hybrid work model, and applicants need to be available to work in a Dublin city centre location. The full time (35-hour week) salary scale is €52,783 -€53,899 for the level of skills required; the salary offered will be pro-rata, based on skills and experience. A full induction in My Options will be provided, as will training in unplanned pregnancy and post abortion support.

Informal enquiries are welcome.

Application Procedure:

A cover letter addressing the required competencies and a CV, including the date of your professional accreditation, should be sent to:

My Options Manager, One Family, 8 Coke Lane, Smithfield, Dublin 7 or by email to sdevilly@onefamily.ie First roundin-person interviews will be held in Dublin the week of the 13 May 2024 and second round in-person interviews will be held the week of 20 May 2024.

Applicants without full professional counsellor accreditation cannot be considered.

Closing date for applications is 12noon on7 May 2024.

One Family is an equal opportunities employer

Applications should be marked clearly: MyOptions Deputy Manager

Job Description & Person Specification: Rape Crisis Counsellor – 2 days per week

Main Duties of the Role:

⎯ To provide one to one counselling and support sessions to clients of the service.

⎯ To work with clients who have recently experienced sexual violence with a view to offering immediate support over a short period, in advance of joining the waiting list for more ongoing support, as required

⎯ To work with clients on an ongoing basis, drawing from the waiting list

⎯ To keep notes and data in line with RCMW policy and GDPR standards

⎯ To maintain and update all client records on the RCNI database

⎯ To work as part of a whole team approach

⎯ To liaise closely with the Case Manager with regard to client management

⎯ To maintain levels of supervision in line with best practice and RCMW policy.

⎯ To commit to ongoing training and development in line with RCMW policy.

⎯ To participate in RCMW public awareness campaigns, as appropriate.

⎯ To respond to other duties as required

Person Specification

Knowledge & Experience	Essential	Desirable
Qualified Counsellor, registered with IACP/IAHIP/BACP	X
3 years’ experience of working with survivors of sexual violence	X
Knowledge of the wider DSGBV sector		X
Have completed Rape Crisis specialised training (e.g. RCNI training or equivalent)		X
Knowledge of referral pathways		X
Ability to work as part of a wider team	X
Ability to keep records and utilise information database	X

Terms & Conditions:

⎯ This is a two day a week (14 hrs) post with an initial one-year contract

⎯ Annual leave for this post will be 11.6 days per annum

⎯ Gross salary for this post is €18,889 per annum

⎯ Organisational pension of up to 5%

NOTE FOR ALL APPLICANTS

⎯ Garda Vetting is a requirement. All prospective employees are required to declare prior convictions and whether they have been or ever having been the subject of any investigation or inquiry into abuse or other inappropriate behaviour.

⎯ Rape Crisis Midwest is an Equal Opportunities Employer and welcome applications from people of diverse backgrounds and abilities.

⎯ Please submit CV along with cover letter outlining your suitability for the role to siobhan@rapecrisis.ie

– closing date – close of business 16th May 2024

Rape Crisis Counsellor – 3 days per week
Job Description & Person Specification

Main Duties of the Role:

⎯ To provide one to one counselling and support sessions to clients of the service.

⎯ To work with clients who have recently experienced sexual violence with a view to offering immediate support over a short period, in advance of joining the waiting list for more ongoing support, as required

⎯ To work with clients on an ongoing basis, drawing from the waiting list

⎯ To keep notes and data in line with RCMW policy and GDPR standards

⎯ To maintain and update all client records on the RCNI database

⎯ To work as part of a whole team approach

⎯ To liaise closely with the Case Manager with regard to client management

⎯ To maintain levels of supervision in line with best practice and RCMW policy.

⎯ To commit to ongoing training and development in line with RCMW policy.

⎯ To participate in RCMW public awareness campaigns, as appropriate.

⎯ To respond to other duties as required

Person Specification:

Knowledge & Experience	Essential	Desirable
Qualified Counsellor, registered with IACP/IAHIP/BACP	X
3 years’ experience of working with survivors of sexual violence	X
Knowledge of the wider DSGBV sector		X
Have completed Rape Crisis specialised training (e.g. RCNI training or equivalent)		X
Knowledge of referral pathways		X
Ability to work as part of a wider team	X
Ability to keep records and utilise information database	X

Terms & Conditions:

⎯ This is a three day a week (21 hrs) post with an initial one-year contract

⎯ Annual leave for this post will be 17.5 days per annum

⎯ Gross salary for this post is €27,403 per annum

⎯ Organisational pension of up to 5%

NOTE FOR ALL APPLICANTS

⎯ Garda Vetting is a requirement. All prospective employees are required to declare prior convictions and whether they have been or ever having been the subject of any investigation or inquiry into abuse or other inappropriate behaviour.

⎯ Rape Crisis Midwest is an Equal Opportunities Employer and welcome applications from people of diverse backgrounds and abilities.

⎯ Please submit CV along with cover letter outlining your suitability for the role to siobhan@rapecrisis.ie

– closing date – close of business 16th May 2024

EAP Counsellor – Accredited / Licensed | Dublin (Hybrid, Full-time)

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams.

As an EAP Telephone Counsellor, you will have the opportunity to work with a Fortune 5 organisation serving virtually every dimension of the health system. This impactful role is built around a caring supportive team of counsellors with a desire to improve the wellbeing of our members. The successful candidate will provide brief solution focused counselling to our members working with a model of delivering Emotional Wellbeing Support with a realistic approach, coaching our members to their desired goal.

Apply here: https://optumin.co/EAPACIACP

Salary: Highly competitive salary with attractive benefits

Working Schedule:

• 24/7 Rotational Shifts available Monday to Sunday
• Full time permanent position across 5 days per week (39 hours)
• Unsociable hours and weekends can be worked from home

Key responsibilities will include:

• Provide virtual assessments and in the moment support to a diverse range of clients using a brief solution focused model
• Provide one off emotional wellbeing calls, referring to internal and external resources
• Carry out risk assessments and triage
• Complete case notes for all clients in line with clinical policy
• Undertake training modules and company specific E- learning
• Keep up to date on relevant regulatory and legislative developments
• Play a proactive role in weekly and monthly team meetings
• Demonstrate a keen awareness of meeting customer expectations within the boundaries of emotional wellbeing.
• Problem solving and the ability to create an internal network are key 
• Undertake all other tasks and responsibilities as required

Required qualifications:

• Willing to work rotational shifts in accordance with the business operating 24/7.
• Accreditation to recognised counselling and/or psychotherapy governing body OR Masters degree in Psychology with relevant coaching qualification (EMCC/ICF)
• Bachelor’s degree/Level 8 in Counselling or Psychotherapy
• Experience working in a brief solution focused counselling model
• Previous telephone/video counselling experience
• I.T/Computer literate (MS Word, Excel, Outlook, MS Teams etc.)

Preferred qualifications:

• Master’s degree in counselling and/or psychotherapy
• Good clinical judgement and understanding of your responsibilities regarding confidentiality; strong work ethic and professionalism
• Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organisational skills

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum

Services (Ireland) Limited. All rights reserved.

EAP Counsellor – Pre-Accredited | Dublin (Hybrid, Full-time)

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams.

As an EAP Telephone Counsellor, you will have the opportunity to work with a Fortune 5 organisation serving virtually every dimension of the health system. This impactful role is built around a caring supportive team of counsellors with a desire to improve the wellbeing of our members. The successful candidate will provide brief solution focused counselling to our members working with a model of delivering Emotional Wellbeing Support with a realistic approach, coaching our members to their desired goal.

Apply here: https://optumin.co/EAPPREIACP

Salary: Highly competitive salary with attractive benefits

Working Schedule:

• 24/7 Rotational Shifts available Monday to Sunday
• Full time permanent position across 5 days per week (39 hours)
• Unsociable hours and weekends can be worked from home.

Key responsibilities will include:

• Provide virtual assessments and in the moment support to a diverse range of clients using a brief solution focused model
• Provide one off emotional wellbeing calls, referring to internal and external resources
• Carry out risk assessments and triage
• Complete case notes for all clients in line with clinical policy
• Undertake training modules and company specific E- learning
• Keep up to date on relevant regulatory and legislative developments
• Play a proactive role in weekly and monthly team meetings
• Demonstrate a keen awareness of meeting customer expectations within the boundaries of emotional wellbeing.
• Problem solving and the ability to create an internal network are key 
• Undertake all other tasks and responsibilities as required

Required qualifications:

• Willing to work rotational shifts in accordance with the business operating 24/7
• Accreditation or currently undertaking supervised hours working towards accreditation to recognized counselling governing body OR Master’s degree in Psychology with relevant coaching qualification (EMCC/ICF)
• Minimum Level 7 or equivalent in Counselling or Psychotherapy
• I.T/Computer literate (MS Word, Excel, Outlook, MS Teams etc.)

Preferred qualifications:

• Experience working in a brief solution focused counselling model
• Previous telephone/video counselling experience
• Good clinical judgement and understanding of your responsibilities regarding confidentiality; strong work ethic and professionalism
• Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organisational skills

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum

Services (Ireland) Limited. All rights reserve