Head of Counselling Services, Dublin Well Woman Centre
Reporting to: The Chief Executive
Managing the counselling department to ensure the delivery of quality, timely, ethical professional counselling services to Well Woman clients. Ensuring compliance with funder requirements (as defined in the SLA) in service delivery. Promoting awareness of those services, and managing their continuing development.
The Ideal Candidate:
Will demonstrate a strong, practical awareness of how publicly-funded services are delivered, and will be aware of the business realities around delivering services in line with funder requirements. S/he will be able to work independently and manage all practical, staffing, policy and administrative aspects of the counselling service.
Service delivery, policy development and staff administration:
- S/he will have had experience in a management role for at least 2 years. Experience in managing a publicly-funded counselling service, and delivering services to contractual requirements, will be an advantage
- S/he will have a strong, commercial Customer-Service ethos
- S/he will provide an agreed amount of counselling hours each week to Dublin Well Woman Centre clients (with some of the contracted hours being devoted to administration)
- S/he will interview and assess applicant counsellors
- S/he will be responsible for managing the team of Counsellors, including responsibility for induction of new counsellors, development (team and individual), inter-team communications, disciplinary issues, holding periodic team meetings, as well as one-to-one meetings with individual counsellors)
- S/he will monitor training needs of counsellors, and identify appropriate resources to meet those needs (in line with individual training allowances)
- S/he should ideally have experience and qualifications as a Supervisor in order to provide Case Management supervision to the team of Counsellors
- S/he will liaise with other professional bodies where appropriate
- S/he will ensure that the Dublin Well Woman Centre remains up-to-date in respect of the CPP online self-assessment framework, including collating and documenting procedures and policies, communicating these internally, etc
- S/he will assist in the development and communication of relevant Well Woman policies & procedures
- S/he will ensure the Chief Executive is briefed on matters of interest or concern in the delivery of Well Woman’s counselling service.
Management and Service Promotion:
- S/he will work within the ethos and philosophy of the Dublin Well Woman Centre
- S/he will work as part of a Management Team, attending regular management meetings
- S/he will monitor the demand for pregnancy counselling services, and post-abortion counselling services, and plan necessary resources in order to meet demand
- S/he will monitor the demand for general counselling services, and plan necessary resources in order to meet demand
- S/he will promote the Crisis Pregnancy counselling service including meeting with GPs, 3rd level Organisations, professional and women’s organisations. This will include promotion through social media
- S/he will keep updated with Practice & Procedures
- S/he will oversee quality of service delivery, including preliminary investigation of any complaints from clients.
- S/he will liaise with external bodies – such as the CPP – as appropriate and as agreed with the CEO
Garda Vetting is required of successful candidates for this position.
The successful applicant must be a fully accredited member of IAHIP, IACP or an equivalent body
Working Hours and Place of Work:
The Head of Counselling will be based between our Pembroke Road and Liffey Street clinics (exact days in each location to be discussed and agreed.)
The Role is offered on a part-time basis, 21 hours / week across 4 days Tue – Fri:
Tuesdays 9 am – 2:30 pm (1/2 hour break 1 pm to 1.30 pm)
Wednesdays 9 am – 3:30 pm (1/2 hour break 1 pm to 1.30 pm)
Thursdays 2 pm – 7:30 pm (1/2 hour break 5 pm to 5.30 pm)
Fridays 9 am – 2:30 pm (1/2 hour break 1 pm to 1.30 pm)
Approximately, 4 hours of the above are reserved for administration; the balance is to be used for client hours. From time to time, and with the agreement of the CEO and / or Operations Manager, additional administration hours may be allocated.
The role is advertised on the basis of a one-year contract, open to renewal.
Send a Letter of Application, and CV, to Anne Burke, Head of Counselling Services, at email@example.com
Deadline for receipt of applications: Close of business, Thursday, 6th February.
Interviews will take place during the week beginning 10th February.